Shipping, Returns & Cancellations
Shipping Information
All items are shipped via Royal Mail. We offer both UK & International shipping. All items are dispatched within 5 working days and then your guidelines for when you can expect to receive a parcel can be found below depending which option is selected:
Standard UK Shipping - 5-7 working days from the day your item is dispatched.
Express UK Shipping 1-3 working days from the day your item is dispatched.
Standard International - this can take up to 6 weeks to arrive.
Tracked international - 2-4 weeks to arrive.
For purchases outside of the UK, import fees including taxes and customs charges will apply. The fees are usually based on the item's price, postage weight, dimensions and country of origin, plus any taxes, duties, and fees at the receiving country. Buyers are responsible for paying import fees, usually as part of clearing their parcel through customs, or when they receive their item.
Returns Information
We accept returns of unused items within 14 days of the date received by the customer. This means you must arrange for the return of the merchandise as soon as possible and in any event, not later than 14 days after the day on which you received your order.
You must not use the merchandise (except to the extent reasonably necessary to inspect and examine it) and take care of it while it is in your possession. We reserve the right to make a deduction from the amount of any refund for loss in value of the merchandise returned where the merchandise show signs of unreasonable use.
The customer will be responsible for the cost of returning the merchandise.
If you wish to return the items please firstly email info@ace-races.co.uk with information concerning your return.
Our returns address is:
ACE Races Ltd, PO BOX 6268, Sheffield, S25 9FL, United Kingdom
Within the package, you must include a note which states your name and order number so we can allocate the return to your account.
Cancellation
You may cancel your order (or any part of it) and return your merchandise for any reason before dispatch or within 14 days after the date of delivery by emailing us at info@ace-races.co.uk
You will lose your right to cancel after the expiry of the 14 day period. We are however understanding of the fact that circumstances may arise where you cannot take part in a challenge and therefore we will find a solution for you. Please email us to resolve the matter.
In relation to merchandise already dispatched or delivered to you, you will need to take delivery of the merchandise before you can cancel your order if we have arranged for delivery of the merchandise before we receive your notice of cancellation. It will be your responsibility to return the items at your own cost.
All refunds are processed and paid within 14 days.