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Frequently Asked Questions

Q. What is a Virtual challenge?

Virtual Races and challenges are a new approach to taking part in exercise. Complete the challenge by the discipline of your choice or as determined within the challenge parameters. You can compete in any location at anytime enabling you to fit this into your exercise routines and busy lifestyles.

Q. How does it work? 

Step 1: Find a race or challenge on our website and purchase.

Step 2: Next, it’s time to get started, complete the challenge by exercising within the parameters of the challenge and complete it whenever and wherever you want. As long as you complete the distance within 30 days of signing up, you will be awarded your medal which will be posted to you following completion.

Step 3: Submit your results by email to attaching evidence demonstrating you have completed the race or challenge. Your results will then be reviewed and your medal will be dispatched.

Q. What can I use to Track my results?

You can use a fitness tracking watch to record your results. There are also many apps available that track distance such as; Strava, Runkeeper, Mapmyrun & many more which are free to use.

You can also take photos of the monitors of gym equipment. 

Finally, we also accept evidence from park runs and live races.

Q. Can the race or challenge be split out into different stages? 

Yes. You can choose to do the race all in one go or in separate stages that total the distance. We are flexible as everybody has different fitness levels and personal goals they want to acheive. 

Q. Can I complete the distance using a combination of methods? 

Yes. You can use as many (or as little) methods as you wish. For example, you could cycle part of the challenge and then use the rowing machine in the gym to complete the remaining. This is entirely your choice.  

Q. Do I submit my results in one go or every time I complete a distance?

Results must be collated and sent upon completion in one go to prevent missing results.

Q. When will I receive my medal after submission?

Due to the volume of submissions, this can take up to 7 working days for your results to be verified. Once verified, we aim to dispatch the medal within a further 7 working days. We work on a 14 working day turn around - if you have not received your medal within this timeframe please contact us.

Q. Are there any Social Media pages I can join for ACE Races?

Yes, you can find us on Facebook, Twitter and Instagram where you’ll find the ACE Races team and virtual race enthusiasts posting race and challenge information, completion times, general motivation and socialising. Follow @aceracesuk.

Q. Are virtual races for everyone?

Simply yes, there is something for everyone within our race catalogue. Events are fully inclusive from runners and wheelchair athletes to cyclists, swimmers and rowers.

Q. I want to run for charity, how do I go about this?

We have a selection of races which donate a proportion to charity, but if you wish to raise more funds please set up a just giving page and raise awareness of your challenge through social media. Please tag us in (@aceracesuk) and we would be happy to share.

Please read How to Enter a race and How to submit results for further information.