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FAQ

Frequently Asked Questions

Q. What is a Virtual challenge?

Virtual Races and challenges are a new approach to taking part in exercise. Complete the challenge by the discipline of your choice or as determined within the challenge parameters. You can compete in any location at anytime enabling you to fit this into your exercise routines and busy lifestyles.

Q. How does it work? 

Step 1: Find a race or challenge on our website and purchase.

Step 2: Next, it’s time to get started, complete the challenge by exercising within the parameters of the challenge and complete it whenever and wherever you want. Ensure you track your distance using an app or watch of choice.

Step 3: Submit your results attaching evidence demonstrating you have completed the race or challenge. Your results will then be reviewed and your medal will be dispatched.

Q. How long do I have to complete the Challenge?

Our standard terms are results are to be submitted within 30 days from the day you sign up. We are very flexible with this timeframe and understand it is not always possible. If you prefer to complete our challenges within your own time this is absolutely fine. Simply send your results to us no later than 4 months after sign up date. If you need to extend this time frame please contact us.

Q. What can I use to Track my results?

You can use a fitness tracking watch to record your results. There are also many apps available that track distance such as; Strava, Runkeeper, Mapmyrun & many more which are free to use.

You can also take photos of the monitors of gym equipment. 

Finally, we also accept evidence from park runs and live races.

Q. Can the race or challenge be split out into different stages? 

Yes. You can choose to do the race all in one go or in separate stages that total the distance. We are flexible as everybody has different fitness levels and personal goals they want to acheive. 

Q. Can I complete the distance using a combination of methods? 

Yes. You can use as many (or as little) methods as you wish. For example, you could cycle part of the challenge and then use the rowing machine in the gym to complete the remaining. This is entirely your choice.  

Q. Do I submit my results in one go or every time I complete a section of the distance?

Results must be collated and sent upon completion in one go to prevent missing results.

Q. When will I receive my medal after submission?

Due to the volume of submissions, this can take up to 7 working days for your results to be verified. Once verified, we aim to dispatch the medal within a further 7 working days. We work on a 14 working day turn around.

Q. Are there any Social Media pages I can join for ACE Races?

Yes, you can find us on Facebook, Twitter and Instagram where you’ll find the ACE Races team and virtual race enthusiasts posting race and challenge information, completion times, general motivation and socialising. Follow @aceracesuk on Instagram and Twitter and like our Facebook page

Q. Are virtual races for everyone?

Simply yes, there is something for everyone within our race catalogue. Events are fully inclusive from runners and wheelchair athletes to cyclists, swimmers and rowers.

Q. I want to run for charity, how do I go about this?

We have a selection of races which donate a proportion to charity, but if you wish to maximise fundraising we recommend setting up a just giving page and raise awareness of your challenge through social media. Please tag us in and we would be happy to share.

Please read How to Enter a race and Results Submission for further information. 

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