Frequently asked questions
Take a look at our most frequently asked questions, we hope we have covered all the answers but if you have a question feel free to contact us.
What is a virtual challenge?
Virtual challenges and races are a new approach to taking part in exercise. Complete the challenge by the discipline of your choice or as determined within the challenge parameters such as walking, running, swimming, cycling and many more distance based activity. You can complete in any location at anytime enabling you to fit this into your exercise routines and busy lifestyles. Upon your results submission, these will then be verified and a reward is sent out to you in the post.
Do you have a tracking app?
Yes. Our app is available to download on all app stores. Simply search for “ace races” and download.
How long do I get to complete it?
You have 6 months to submit your results to us from the date in which you signed up to your race or challenge.
How do I track my distance?
You can download our app to track your distance along a journey map, unlock postcards at waypoints and earn rewards.
Can I split up the distance into multiple stages?
Absolutely! All challenges and races can be accumulated to reach the total distance. This allows all ages and abilities to participate in our challenges.
Can I complete the distance by a combination of methods?
Totally! All challenges and races can be done by any distance based exercise and a combination of all.
How do I submit my results?
Once you have completed 100% of the distance and journey on the app, you can press submit results.
Do you ship rewards outside of the UK?
Yes! We ship our medals globally and shipping will be calculated at checkout for each country. International shipping starts from as little as £5.50 depending on the service you choose.
When will I receive my rewards?
After you have pressed submit within the app, you can expect a shipping email within 7 working days. Our working days are Monday to Friday excluding bank holidays.
